Shopping Bag

FAQ

Ordering

1. How can I place an order?

You can place an order via

Telephone: +65 6570 9888

Email: sales@alpinespring.sg

Online

Call Center Hours

Monday to Friday: 9am to 6pm

2. How do I know if my order is processed?

You will receive a confirmation email and a phone call to verify your order within 1 working day from your order.

3. How many days in advance do I need to place an order?

Orders have to be placed 3-4 days in advance.

Should you have an urgent & last minute order that is less than 3 days, do write in to sales@onandon.sg and we will review it on a case to case basis.

4. Can I make changes to my order prior to my event?

Yes you will be able to, but changes must be made 4 working days in advance.

5. Can I cancel my order after payment has been made?

Cancellation must be done 5 days in advance for full refund. 

You may choose to postpone your event date at no extra charge. However, we will require a 48 hours notice regarding the deferral.

For cancellation made less than 12 hours prior to the event, a 50% refund will be provided.

For cancellations made less than 1 working day prior to the event, a 70% refund will be provided.

For 48 hours notice, a 80% refund will be provided.

For cancellations made 3 to 5 working days in advance, a full refund will be provided. 

6. I have an urgent order to make, can you help with last minute orders?

Do call our hotline +65 6570 9888 immediately so we can assist with this.

* Menu will be subjected to availability 

7. Cancellation for Festive Menus

Please note that there will not be any refunds for festive menus. Festive menus are exclusively curated and produce will be sourced upon confirmation & payment being made. 
In the case of a force majeure event/acts of government, the cost of the package will be converted into store credits with no expiry.

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