Shopping Bag

FAQ

Ordering

1. How can I place an order?

You can place an order via

Telephone: +65 6570 9888

Email: sales@alpinespring.sg

Online

Call Center Hours

Monday to Friday: 9am to 6pm

2. How do I know if my order is processed?

You will receive a confirmation email and a phone call to verify your order within 1 working day from your order.

3. How many days in advance do I need to place an order?

Orders have to be placed 3-4 days in advance.

Should you have an urgent & last minute order that is less than 3 days, do write in to sales@onandon.sg and we will review it on a case to case basis.

4. Can I make changes to my order prior to my event?

Yes you will be able to, but changes must be made 4 working days in advance.

5. Can I cancel my order after payment has been made?

Cancellation must be done 5 days in advance for full refund. 

You may choose to postpone your event date at no extra charge. However, we will require a 48 hours notice regarding the deferral.

For cancellation made less than 12 hours prior to the event, a 50% refund will be provided.

For cancellations made less than 1 working day prior to the event, a 70% refund will be provided.

For 48 hours notice, a 80% refund will be provided.

For cancellations made 3 to 5 working days in advance, a full refund will be provided. 

6. I have an urgent order to make, can you help with last minute orders?

Do call our hotline +65 6570 9888 immediately so we can assist with this.

* Menu will be subjected to availability 

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