• Cancellation must be done 5 days in advance for a full refund. You may choose to postpone your event date at no extra charge (minimum 3 working days notice)
• For same-day cancellation, no refund will be made.
• For cancellation made 1 days before, a 50% refund will be provided
• For cancellation made 2 days before, a 80% refund will be provided
• For cancellations made 2 to 5 working days in advance, a $25 administrative fee will be charged.

Terms of Services

Introduction
These Terms and Conditions apply to any consent of personal details, including but not limited to orders and purchases made on Alpine Spring Catering reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer. We at Alpine Spring Catering know that our customers care about how your personal information is gathered, used and shared, and we take your privacy very seriously. Please read this Security & Privacy Policy to understand how Alpine Spring Catering may gather, use and disclose your personal data, whether through our website at https://www.alpinespring.sg/, or otherwise in the course of our normal business operations.

Account Registration and Users
With account registration on Alpine Spring Website, users are provided a unique identification across the website for redemption and account management. It will too aid us to trace all orders where there are queries or issues that surfaced. Registration is simple and can only be done through individual users. The customer must provide a unique email and password when registering. These will be required to logged in to the unique account dashboard with all the users' information and purchases on Alpine Spring.

Customers must also ensure that all details provided during registration or any other time are accurate and complete at the point of registration. Any changes to details provided during registration must be updating the dashboard on Alpine Spring. You will be asked to provide a password upon registration; this Password must be kept confidential and must not be disclosed or shared with anyone. You will be liable for any purchases and activities that are submitted under this Password.

Termination of Account and Users
If you do not wish to be part of the Alpine Spring Community and wished for your account to be taken down, you may submit a request of deletion by email at enquiries@alpinespring.sg, or call us during our operating hour (Monday - Friday 9.00am - 5.00pm, Saturday 9.00am - 1.00pm) at +65 6570 9888. Do note that some information not limited to Sales Transactions may remain in our private records after deletion of account.

If you do not wish to receive any emails or marketing communications materials from us, you may wish to unsubscribe from our mailing list.

Personal Data Protection Act (Privacy Policy)

Consent;
By accessing the website, you are to provide your personal data to Alpine Spring, you hereby acknowledge that you have read this Policy and that you are giving permission to the collection, usage and disclosure of your personal data by Alpine Spring in accordance to this policy. If you do not agree to the terms of this Policy, please do not access the website and/or provide your personal data to Alpine Spring.

Purpose; and
Alpine Spring collects your personal data in order to provide our services to you, this allow us to customise and improve our services and your customer service experience with us. Personal data collected by Alpine Spring will be used for:

- To process, record, monitor and fulfil your orders and deliveries;
- To plan and schedule routes for deliveries efficiently;
- To authenticate your personal particulars and payments to do fraud management
- For communications with you, including confirmation and updating your status of orders, and/or delivery logistics
- To be able to communicate to you with the latest promotions, offers, surveys, events, new product launches and services; which may be of your interest;
- To be able to conduct market research, demographical analysis and all other statistical analysis;
- To update and back-up our records;
- To decrease credit risk and/or fraud, detect and protect us against error, fraud and other criminal activity.
- To comply with the law, the requests of law enforcement and regulatory officials
- To enforce our legal rights and remedies; or

For other such purposes notified to you on/or before collection or use of the data

Alpine Spring Catering will ensure receivers of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 No. 26 of 2012.

Reasonableness
As your Account is secured by a password for your confidentiality and security, we ask that you take caution to protect against illegal access or use of your Account. You are liable for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.

Alpine Spring does not warrant or guarantee in any way that your personal information or private communications will permanently remain private and/or safe. We hereby disclaims any accountability or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

Intellectual Property
You agree that the Alpine Spring website contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively) that are safeguarded by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers. You are not to modify, reproduce, copy or distribute any of the content on Alpine Spring for commercial or personal purposes without our prior consent.

Pricing and Product Information
Whilst every effort is made to fulfil orders in terms of price, details and size through the Alpine Spring website, Alpine Spring expressly reserves the right to vary the price and other details of the products without notice. As much as Alpine Spring tries to reflect the actual product size, details and price, Alpine Spring is not liable for the situation when they differ from the actual product.

Alpine Spring has made every effort to display the colours of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor screen settings, we cannot guarantee that your monitor display of any colour will be accurate.